Thursday, March 18, 2010

I have been busy!

Hi everyone! I would like to send out a nice heartfelt thank you to the wonderful people that hosted the two birthday parties this weekend. I had a huge amount of fun at both parties and know that the girls all had fun too. The Hostesses where both awesome and even helped with the projects.

The older girls made fizzy bath crystals, little vials of perfume, pretty soaps soap, and nicely scented lotion. The younger ladies had great fun making their soaps, fizzy bath salts and lotions. It was a hoot watching everyone working with great concentration to bottle the lotions. Everybody did well and only one mess was made.

I took some time this week to make a new product for our line: Whipped Soap. I think that they turned out quite nice. I still have to work on getting the color I want right but for this first attempt, I am pleased with the results. I have put a few in my window display for everyone to see.

I also have a brand new soap on the shelves. The new Key Lime is awesome! It has a bright natural lime scent and a dynamic yellow/green swirl. I really enjoy this one.

I have also just sent a new order to Allure Bath and Body in BC and have 4 other Soap Cakes curing for a trip to another client. I am also starting to prepare for a Wedding Favor order going to Pennsylvania.

Spring is just around the corner and the weather here is beautiful and record breaking for this time of year. I hope you can all get out there and enjoy it too.

Thursday, March 4, 2010

Customer Service

Customer service? What does it mean to you? How do you qualify exceptional customer service? I think that customer service is one of the hardest concepts to get right all the time. Why? Simply because of the main component of the equation: the customer. Customers are people just like business owners and each of them has an expectation as to what they think customer service should be.

I try to always go a little above and beyond that which most people might expect. I may print a Google map for somebody trying to make their way to another address. I may hand out a free sample if I think my product might help somebody. I might refer them to another business if I don't have what they are looking for. I may not be able to satisfy every customer but I always listen and do my best to make it right. I try to give my customers all the tools they need to make the best purchasing decision for themselves.

I always try to treat everyone that comes through my shop door with the same attention. Just the other day, a very elderly lady came into the shop. She was not really interested in buying but she was curious about everything in the store. I took the time to answer all her questions, in between listening to stories about her daughters and great, great grandchildren. She promised to tell them all about the store. I don't know if she will but I know that I paid her the respect of listening and giving her my time. To me the most important thing was her smile when she left.

Tell us about some of the great customer service you have received from a business. Or even let me know if there are ways that I can serve you better. I look forward to reading about it.

Tuesday, March 2, 2010

Taste Buds Jumping

Those of you wonderful folks that know me well, know that I love food. I love all kinds of food and try just about anything. Well for supper last night, I tried something that I had never tried before. I know it would seem that I have tried just about everything in town, well I haven't and tonight my taste buds have been jumping for joy! They were treated to a parade of sensational, dynamic, and delectable flavors.

It all started with a simple tv commercial and fairly simple ingredients, including the key one that I had never tried. The ad featured a recipe for a creamy pesto sauce served over grilled chicken. Now, neither Mrs SudsMuffin nor I had ever tried Pesto before, but we enjoy all the ingredients that go into Pesto so we thought it sounded good. So I went to the City Market and picked up some freshly made Pesto at the Italian food stall, called "Sisters". I also picked up some spaghetti noodles, some fresh parmesan, a small ciabatta bread, some fresh veggies and I was set.

Once home, Mrs SudsMuffin and I started preparing our meal. She cut up the veggies (onion, mushrooms, green pepper & zucchini) while I started cooking the spaghetti. I warmed up and then sliced the ciabatta bread and Mrs SudsMuffin added garlic butter, freshly grated Parmesan and mozzarella cheese to each slice, then into the toaster oven it went.

I sauteed the veggies, reheated some leftover grilled chicken breast and started making the Pesto sauce. This consisted of a tub of cream cheese, melted in a sauce pan, then adding in some chicken stock and then a few spoonfuls of the fresh pesto.

I assembled our meal on a platter: first the cooked spaghetti noodles, topped with the grilled chicken, then the sauteed veggies, poured over the lovely creamy Pesto sauce, then sprinkled on some more fresh Parmesan. We enjoyed it all SO much, accompanied by the toasted garlic cheese ciabatta. It was a perfect supper and we will definitely be making this one again, but next time, we'll be sure to share.

So now, I'm a true fan of Pesto. I don't what took me so long to try it, or why nobody ever told me how good it was. If you haven't tried it, I highly recommend it.