I had to send a local fax last week and so I went to a local shop that offers those services. It was a 10 page document which I had printed on my laser printer so they were perfect originals. I arrived at the unnamed shop at 4:40pm and began scanning my document through. By 5:05pm, it was only on page of the send transmission. I couldn't believe how long it was taking and had I known beforehand, I would have gone elsewhere.
Finally at 5:25pm, my local, 10 page fax transmission was complete; a full 45 minutes after I had started. I was now late for another engagement. Mrs SudsMuffin had to leave without me to go pick up MiniMuffin from her day camp and then come all the way back into town to pick me up. What an inconvenience, to say the least. Then even with the painfully slow sending fax, this business charged me $1 per page (yes, for a local fax). I couldn't believe it. It's not the cost that I had an issue with so much as the fact that their fax machine was so slow that it caused me a fair bit of inconvenience. I would have been embarrassed to charge my customer for that fax, had I been that local business.
The next day, I met with the person I had sent the fax to. I couldn't believe what I saw. She had received 10 pages of a streaky mess. Every pages had streaks all the way down and across the entire page. When I asked her about it, she told me that the issue wasn't even on her end since she has "fax to email" from the local phone provider and that my streaky document is how she received it as the pdf in her email, before even printing it.
Later that same day, I went back to the business where I had sent my fax from, with a copy of my original and a copy of the received transmission. I went in very friendly (if you know me, you'll know that I'm pretty calm and low-key with things like this) and as soon as I started to show the business owner what their fax sent to my recipient, he got all defensive, with a fists on hips stance. He started sputtering that it was the phone line that sent it that way, that he has no control over the quality of the transmission, and that there was nothing he could do about it.
I didn't even get to the part where my recipient receives faxes electronically day in and day out. I just left. Mrs SudsMuffin is not pleased with that business at all. She has given them hundreds of dollars in business in the past year (they sell items there that we use), and even though they aren't the least expensive option, we have given them our business because we support local over big box stores. Mrs SudsMuffin has a list of things that she wanted to get from this business, but no more. I can't believe that a small business would risk so much in this economy over an $11 fax. Crazy isn't it?
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