Thursday, June 28, 2007

Nectar of Isis - Wonder Salve

Our hottest product is now back! Nectar of Isis made her debut a few years ago right around Christmas at the show in Brunswick Square and has earned legions of devoted fans. If you like Tiger Balm then you will love, adore, covet, worship... you get the picture... Nectar of Isis.

What is it? Simply put, it's an incredible warming salve that you apply to your sore muscles and joints. The long-lasting heating effect provides soothing relief to aches and pains. Once you try our Nectar, you won't go back to anything else. This product, by far, is our personal favourite and the single item that we hold the most pride in.

We will post some pictures once the labels are completed and applied to the jars. We can't wait to introduce Nectar of Isis to new devotees. Stay tuned!

The new website is done!

I hope you will check out our newly redesigned website: SudsMuffin. I know a lot of people liked the old one but the layout of this one is just 1000 times better. Anybody visiting the site should be able to easily find what they are looking for. In addition to that, we have added a cool Pico search engine to each page. We've been re-naming some of our soaps too so if you are looking for an old favorite and can't find it, drop us a line and we'll let you know if we still make it or if it's just been renamed.

There were two cruise ships in port yesterday. We had a great time with our visitors, who all seemed extremely pleased with their purchases. It was just another great day at the shop. You are all keeping me busy and hopping! Thank you!

Tuesday, June 26, 2007

Website Re-Design & Nectar of Isis

Hey everybody, Mrs SudsMuffin has been working extremely hard on our new and greatly improved website. It should be ready for launch real soon. I have also completed a small batch of my famous Nectar of Isis Salve. It will be ready for sale very soon. I am simply waiting on my new containers.

Look for a newsletter coming out very soon to let members know when the updates are ready. If you haven't signed up for our newsletter, you should: JOIN Newsletter

Monday, June 25, 2007

What IS it with Customer Service lately?

Hey, it's Mrs SudsMuffin again! I just received an email this morning from a local web hosting company, advising me that one of my domains is up for renewal. Here is the email, typos intact:

Hello

The domain name sudsmuffin.ca is do for renewal. Please forward $25.00 to avoid an interruption service. Failure to renew this domain will result in the loss of your rights to this name.

Please let us know if you have any question.

Best Regards,


Now I don't know about you but for a first "reminder"/threat, the tone is unnecessarily harsh, not to mention rife with errors for such a short note. Instead of making me sense the urgency of renewing, I feel threatened, insulted, angry, and consequently, am looking for a new local registrar. What a horrible email to send to a customer! I replied with a link to Seth Godin's blog. I don't know if he'll "get it" though.

Have a great Monday everybody. Drop in to the shop to see us if you're in Saint John. I promise we won't threaten you.

Friday, June 22, 2007

Taxes & Paved Driveways

Hey there, it me, Mrs SudsMuffin. I like to chime in every now and then. I'm going to take a departure from our usual business based posts and just relate a couple of things that caught my attention these past few days.

For three consecutive days this week, a driveway in my subdivision was paved over. It's quite obvious because each driveway had a yellow construction tape or ribbon strung across it to allow the new asphalt to harden (or is that cure?). All three homes were in close proximity to each other. Two were across the street from each other. My guess is that these neighbours may all be friends and went in on the job together with a paving contractor in order to secure a better price. Maybe not, but that's what I'm going with.

I never did see which contractor did the job because they started after I drove to work and were gone by the time I drove down that street on my way home. I noticed that the paving contractor really missed a great opportunity to promote his work.

Neighbourhoods are funny. Once one person puts in a new tree, hedge, walkway, garden, etcetera, you see others pop up soon afterwards. So it only stands to reason that upon seeing the freshly paved driveways, others, like myself, naturally wondered who did the work and how much it would cost to do MY driveway too (not that I'm really in the market for that but I like to dream...). Nowhere post-paving, did the contractor leave any indication that his company had done the job. It would have been as simple as a small corrugated plastic sign on a picket, stuck into the lawn by the driveway. How much lost opportunity is that? Was it worth the cost of a few signs with "ABC Paving, 555-1234"?

So that's my paving story.

Today I went to a store to buy something for my shop. I plugged the pre-tax amount of the receipt into my expense tracker on the computer and it calculated a different tax amount than the receipt stated. You see, the store, which opened only recently, charged me 15% tax instead of 14%.

I went back to the store to let them know that their tax rate was incorrect. I was shocked to hear them tell me that they knew this but weren't quite sure how to fix it! For starters, how about at least adjusting the total on a calculator and not pocketing an extra 1% from each customer?

For my purchase, the difference was mere pennies, which they gave me back without me asking for it. However, the point seemed lost on them that I was not concerned about the 1% I was overcharged by, but as a retailer myself, I was concerned about all of their customers, that they have been knowingly defrauding with this hidden tax error. I wonder if anybody else has noticed?

New Molds



We have just added a new type of mold for our fabulously popular Soap Cakes. They work far better than I had first anticipated. For all my loyal Customers the new Newsletter is in the works and will be distributed shortly. I am looking for the input of my customers as to the kind of scents that you may like for me to use in any new products.

Also, you can now get your own SudsMuffin "Don't Eat The Cake" gear at our new Caf├ęPress shop.

Get SudsMuffin Gear Here




Sunday, June 17, 2007

Spa Party in my Neighbourhood

A HUGE special thanks to Jolene for hosting a SudsMuffin Spa Party. I massaged more than a few pairs of tootsies and fingies last night. Everybody had a great time, including me, but I'm disappointed that they didn't take me up on my offer to do a full Monty. (actually, nobody wants to see that... not even me.)

After a delicious Father's Day breakfast at Cora's this morning, we went back to the shop and packaged up the rest of last night's orders, made some votive candles and Little Miss Mini Muffin was a great help at re-stocking the shelves. (Thanks Pumpkin!)

Tonight is a family gathering for Mrs SudsMuffin's father's birthday (and Father's Day) with possibly a dip in the river being on the schedule for the Mini Muffin. She doesn't care if it's still cold.

I'm off to make a bean salad and wrap a gift. Later folks and Happy Father's Day!

Thursday, June 14, 2007

The Continuing Cruise Ship Saga

So the Cruise Ship finally did come in today but it was overcast and foggy until late in the afternoon when it eventually cleared up. Only one passenger managed to find us, however not in response to pamphlets that Darlene was handing out down where the rest of the vendors hang out. This passenger was quite taken by our soap cakes (who can blame him?) and thought they were real (Again, no surprise, heh heh). He said he would take a look at our website and wanted to know how much to ship one to Washington. I guess I haven't really considered shipping these puppies as the cost would seem prohibitive. But if you're jonesing for our cakes, we're happy to box it up and ship it to wherever your nearest bath is.

At the end of the day, my local customers just rock. They are the ones who keep coming back for more and more and more, and that has to mean we're doing something right, right?

Next cruise ship - Monday, June 18th.

Wednesday, June 13, 2007

No Cruise Ship Today

I spent the better part of the morning wondering "Where are all the Cruise Ship Visitors?" only to be informed that there was no ship due in today. Haha! So I took the opportunity to place calls to some of the top real estate agent in the city. I introduced SudsMuffin to them and talked about the great gift baskets we offer as gifts for their clients.

There were people in and out of the shop all day and one of our wholesale accounts stopped by to pick up their order.

The weather man promises sun all week, even on Thursday, when the cruise ship really does come in. Until then, stay clean.

Tuesday, June 5, 2007

The Ships are here!!!

Today is the first day for the new Cruise Ship Season. The first ship docks at 7am and I can't wait to introduce all of my products to a new crop of people.

I would also like to thank Jolene for booking a spa party. It's going to be a fantastic time.

Yesterday, I made a wonderful Cranberry Lemon Soap Cake for our friend Darlene's Wedding Shower. She is going to love it!

Here's to the cruise ship visitors finding their way to our shop, through the rain and the fog, letting their senses guide them to me. Have a great Tuesday!